SIMMS Inventory Management Software

Toll Free: 1-866-888-KCSI (5274)

SIMMS INVENTORY SOFTWARE SUPPORT PLANS  

SIMMS INVENTORY SOFTWARE SUPPORT PLANS

Questions about SIMMS? Get back to business faster with help from the experts. The SIMMS Support Network offers one-on-one assisted SIMMS support – so you can get the help you need, when you need it.*

ATTENTION SIMMS Users: You must be using the latest version of SIMMS in order to receive support. Therefore, if your current version is not the latest released version when you require support, it is required that you upgrade first. If you do not have an active support plan you must renew your support plan to receive either support or updates.

Our annual support plans provide fast, direct access to SIMMS experts.
Learn more about our support offerings:

Support Plan Features One-Time Silver Gold Platinum
Limited Telephone and/or support Issues for 12 months. An incident is a single support issue or question.
Pay per incident
10 calls
40 calls
Unlimited
Incident Response Guarantee
4 hour **
5 hours **
3 hour***
1 hour ****
Availability of Support
9-5 PT
9-5 PT
6-5 PT
24 hours
A Quarterly Usage Analysis Report that helps you keep track of the number of support incidents used and provides an activity analysis.
N/A
x
x
An account representative who will be your single point of contact and advocate within our support organization. The account representative will alert the support team about your needs and business requirements and make sure you receive full value from the support plan.
N/A
x
x
Toll-free hotline to a dedicated team of SIMMS experts familiar with your support needs.
x
x
Support Plan Fees
Notice related to One-Time Support Option: if you do not have a support plan and have opt' d to utilize the One-Time Support option, the fee per call is $250 plus an additional $150 per hour if the call takes us longer then 1 hour to resolve.
$250/call
&
$150 per hour.
25% purchase price/year
40% purchase price/year
50% purchase price/year

Maintenance Plan entitling you to SIMMS Software updates for the duration of your Support Plan.

Notice related to One-Time Support Option: if you do not have a support plan and have opt' d to utilize the One-Time Support option, you must be on the latest version to receive support, therefore if your version is not on the latest released version when you require support there is an additional fee of $150 per user count charged on top of the per incident fee to obtain the latest version of SIMMS.

Upgrade Fee of
$150/User

x
x
x
~ Silver, Gold and Platinum support plans are calculated at a percentage of the purchase price of all modules and users purchased to date~
 
All rates on this page are in US Currency ($ USD)
 
* KCSI reserves the right to limit each telephone call to one hour and to limit each contact (telephone or electronic) to one incident. Inquiries are limited to the following SIMMS product areas: installation, upgrade assistance, and basic functionality. An incident is defined as (a) a single issue or problem that a plan member asks a support representative to analyze or resolve, (b) a product-usage question that involves a single topic on a drop-down menu or one SIMMS report. The technical support representative will determine how many incidents will be handled during the course of the telephone or electronic contact. For e-mail submissions received outside these hours, the response time goal is within the next business day. Response times are a goal and are not guaranteed. Excludes occasional downtime due to system and server maintenance, company events, observed Canadian holidays, and events beyond our control.
 
** One-Time and Silver Plans: An incident response is a return phone call or e-mail to follow-up on your initial incident report. Guaranteed response to your support incident is only available Monday through Friday between 9:00 a.m. and 5:00 p.m. Pacific Time, except for occasional downtime due to system and server maintenance, company events, observed Canadian holidays and events beyond our control.
 
*** Gold Plan: An incident response is a return phone call or e-mail to follow-up on your initial incident report. Guaranteed response to your support incident is only available Monday through Friday between 6:00 a.m. and 5:00 p.m. Pacific Time, except for occasional downtime due to system and server maintenance, company events, observed Canadian holidays and events beyond our control.
 
**** Platinum Plan: Access to technical support 24 hours a day, 7 days a week. Excluding occasional downtime for systems and server maintenance and observed Canadian holidays. This level of service only applies to phone support.
 
Late Renewal Notice: If you let your Support Plan expire then the Support Plan Renewal fee shall be calculated based on current pricing as indicated on 2010 Cost.pdf
 
Overdue Account Notice: For accounts that are overdue for any invoices due to Kornyk Computer Solutions International, Inc., we reserves the right to terminate your active support plan and generate a credit for the portion of the year remaining then apply that credit to the outstanding invoice once this happens the late renewal notice above applies and we reserve the right to place the remaining overdue account into collections.