KCSI'S SUPPORT AND TRAINING SERVICES

100% customer satisfaction is our primary objective.
As a way to achieve this goal, KCSI's Customer Service staff continuously monitors customer satisfaction and KCSI has assigned at least one member of the KCSI executive staff to each customer as a business sponsor.

World-class support is one of the principal reasons that KCSI is a leader in the Inventory Management arena. Our family of customers choose us for our superior solution, but they keep us around for our vast range of business and technical knowledge in addition to experience.

For efficiency and convenience, KCSI offers our customers a variety of options for contacting Technical Support:

Training:
KCSI and our SIMMS Authorized Resellers offer a wide range of options. We offer on site, online training and implementation expertise. Our people know what they are doing. SIMMS is an extremely powerful business tool with a lot of options. Some features are irrelevant to some industries, while being critical to others. We understand that different companies require different levels of training. Some companies may have experienced bookkeepers and in-house accountants on staff but may lack a strong MIS staff. Others may have an experienced Network Administration department but may be weak in accounting principles. Some companies may be strong or weak in both. For more information on training options click here

SIMMS Support Plans:
There are several support plans to choose from empowering you to pick the plan that works for your company, our plans range from a pay per call plan from 9-5 PST up to our Platinum plan offering 24/7 support with unlimited calls. click here to review the plans we have to offer.

Upgrades
When you invest in SIMMS, you make a significant decision. You choose a powerful and convenient Inventory Management solution that expands as your business grows. Make sure you maximize your investment by renewing your annual Support Plan, which includes upgrades and provides the following benefits:

Upgrades for SIMMS as they are released. You will always have the latest, most current version of SIMMS.

Product enhancements from our development team. Take advantage of additions and enhancements that make the job easier.

Quarterly newsletter designed specifically to keep you up to date on the most current product, service and training information from KCSI.

On-site Technical Support:
Purchase a block of support service time to ensure the smooth operation of your system on an ongoing basis. On-Site Technical support services are provided at the rate of $150.00 USD per hour or $1,200.00/day USD, plus expenses.